Speaker Spotlight: Tonia Carr

Tonia Carr, RN, AMB-BC
Ambulatory Nurse Manager
University of Kentucky Specialty Pharmacy and Infusion Services

Performance Improvement Metrics in the Ambulatory Infusion Center

Describe your session in a tweet.

Understanding nursing metrics within the infusion setting holds significant importance in shaping operational decisions that directly influence both patients' well-being and the nursing team.

What is the most important thing you want attendees to take away from your session?

My aim is for participants to depart with a grasp of the significance of objectively assessing elements that affect patient care and staff workload. While acknowledging the role of intuition, emphasizing the value of an objective viewpoint remains crucial.

Excluding your session, what other topics are you passionate about in relation to the home and alternate site industry?

I have a keen focus on cultivating employee resilience within a distinctive work setting. Infusion services resonate deeply with me, and my experience in both home and ambulatory infusion settings has provided valuable insights into alternative methodologies beyond hospital admissions. This perspective has been particularly meaningful in my professional journey.

What are you passionate about outside the home and alternate site infusion industry?

During my leisure hours, I wholeheartedly pursue crafting endeavors and imparting diverse crafting skills to different audiences. My enthusiasm has led me to traverse multiple states, attending workshops and conferences focused on my favorite realm, paper crafting. Alongside this, I delight in cake decorating, polymer clay sculpting, and the art of floral arranging.

What is your superpower?

If I were to pinpoint my superpower, it would likely be my adeptness in thoroughly evaluating critical situations and effectively engaging with all stakeholders to achieve resolutions. Rooted in empathy, I approach problems holistically, aiming to navigate any challenge or interpersonal issue by considering all facets involved.

What additional superpower would you like to have and why?

Having the power of invisibility holds great appeal to me. It would provide an opportunity to overhear candid conversations from patients and staff, offering invaluable insights to enhance the patient experience and gain a deeper understanding of the staff's perspectives on their workload and work environment.


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