March
24
Kevin entertains, inspires, and challenges people to show up every day and make a positive difference at work and in life!
Kevin Brown
3:00pm - 4:30pm
NHIA Opening General Session
Motivational speaker and author Kevin Brown is passionate about helping people and organizations embrace a simple philosophy that separates world-class organizations and high-performance people from everybody else - he calls it The HERO Effect®. Through his books and presentations, Kevin entertains, inspires, and challenges people to show up every day and make a positive difference at work and in life!
Kevin worked his way from the front lines in business to the executive boardroom. For two decades, Kevin was a sales and marketing executive that helped grow a little-known family business into an industry giant with annual revenues reaching two billion dollars.
After a 30-year career in franchising, Kevin is on a mission to help people and organizations embrace a simple philosophy that separates world-class organizations and high-performance people from everybody else. He is passionate about helping people expand their vision, develop their potential, and grow their results.
RegisterGenerously sponsored by:
Kevin entertains, inspires, and challenges people to show up every day and make a positive difference at work and in life!
March
25
Kevin Brown
8:30am - 9:45am
General Session: Industry Keynote
Motivational speaker and author Kevin Brown is passionate about helping people and organizations embrace a simple philosophy that separates world-class organizations and high-performance people from everybody else - he calls it The HERO Effect®. Through his books and presentations, Kevin entertains, inspires, and challenges people to show up every day and make a positive difference at work and in life!
Kevin worked his way from the front lines in business to the executive boardroom. For two decades, Kevin was a sales and marketing executive that helped grow a little-known family business into an industry giant with annual revenues reaching two billion dollars.
After a 30-year career in franchising, Kevin is on a mission to help people and organizations embrace a simple philosophy that separates world-class organizations and high-performance people from everybody else. He is passionate about helping people expand their vision, develop their potential, and grow their results.
RegisterGenerously sponsored by:
March
28
When we accept that the health care system doesn’t always work equally or equitably for everyone, we can begin to increase our understanding of diverse patient populations and respond accordingly.
Erika McMullen, MA Ed. & H.D., SHRM-SCP
1:45pm - 3:00pm
General Session: Culturally Responsive Care
Applying new cultural approaches to improve the quality of care for diverse patient populations
Cultural competence strives to improve communication and interactions during cross-cultural situations, with the promise of increasing quality of care and health equity. The issue with how healthcare cultural competence is usually taught is that it is reduced to a list of dos and don'ts to model how to care for diverse patients.
However, these lists reinforce biases, disregard intersectionality, and hinder learning with patients. Research demonstrates historical and current examples of bias, discrimination, and racism in health care and their negative impact on patients. When we accept that the health care system doesn’t always work equally or equitably for everyone, we can begin to increase our understanding of diverse patient populations and respond accordingly.
Join Erika for a dynamic keynote as we explore innovative cultural care approaches. You will leave with practical ways to lead improved communication and trust among diverse patient populations.
Erika McMullen, MA Ed. & H.D., SHRM-SCP is Founder and CEO of Moxie Consulting Group, where she empowers leaders to create high performing, diverse, and inclusive teams. After 20+ years of experience at the nation’s leading companies, she knows what truly drives inclusion and organizational success. With Erika’s contributions, organizations have been named as "America’s Best Employers for Diversity” by Forbes Magazine, received the Innovations in Diversity & Inclusion award from Profiles in Diversity Journal, and been selected by Diversity, Inc. as one of the nation’s Top 10 Hospitals and Health Systems.
Erika holds a M.A. Ed. & H.D. in organizational leadership and learning from the George Washington University, a post-baccalaureate clinical research certificate from the University of Cincinnati, and a B.H.S.A. from Florida International University. She is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP) and Certified DISC and EQ facilitator. Erika serves on the Board of Trustees for Riverside School, which transforms the lives of students with dyslexia and other language-based learning differences in Richmond, VA.
Generously sponsored by: