Incorporating Patient Experience into Home Infusion

Leadership

Incorporating Patient Experience into Home Infusion

Topic Description : A home infusion pharmacy guide to utilizing patient experience as a pivot point for all decisions in patient care. Learn how a patient experience focus can enhance therapeutic adherence, patient satisfaction and thereby potentially improve patient outcomes. A detailed breakdown of how a home infusion provider can incorporate the patient experience criteria as their core focus.

Learning Objectives

Upon completion, participants will be able to define and measure patient experience in a home infusion practice setting.

Upon completion of the session, participants will have reviewed scientific research findings that demonstrate patient adherence and patient satisfaction improvements in clinical programs that focus on patient experience.

Upon completion, participants will have the tools to begin building a patient experience focus in their own home infusion practice.

Speaker(s)

Buffy Nelson CPhT, MSRA
Sr Director of Trade
Heritage Biologics Specialty Pharmacy