Amanda Brummitt, FACHE
Healthcare Strategist, Brummitt Group
Describe your session in a tweet.
Amanda Brummitt’s NHIA26 session guides infusion providers in defining a clear value proposition, crafting a tailored elevator pitch, and building a structured referral outreach and nurturing strategy that supports long-term growth.
What is the most important thing you want attendees to take away from your session?
They can do this. With a little bit of thoughtful strategy, homework, and planning, they can absolutely develop a referral strategy that will gain them short term wins and long term growth.
Excluding your session, what other topics are you passionate about in relation to the home and alternate site industry?
Patient Experience - We have to create a frictionless experience for patients at every point.
If you had a paid year off work, how would you spend it?
Reading, doing yoga, hiking, traveling, eating and gardening with my husband and two adult daughters. It would be low tech and high grounding (oxymoron, perhaps?)!
If you had a secret identity, what would your alias be and what would you be known for?
Secret Identity: The Patient Experience Fixer (Think Olivia Pope's clothes, but removing friction for patients) A crusader who swoops into clinics and infusion suites to rescue patients from confusion, delays, and frustration. Her powers include:
- Friendliness Infusion: a burst of warmth that instantly transforms front desks, call centers, and care teams into welcoming, compassionate guides.
- Efficiency Zap: a laser that eliminates bottlenecks, long waits, and clunky processes on contact.
- Empathy Radar: a super sense that detects exactly where patients feel lost or unseen and pinpoints how to make their experience better.
- Calm Field: a force that settles teams, clears chaos, and brings order to complex operations. She leaves behind softer lobbies, smoother workflows, happier patients, and teams who finally say, “This is how it should feel.”
What’s your “it’s not a big deal, but it is” hill to die on?
The glass window. It has to go. No window, no signs on it. It's so unwelcoming. Are we hiding from our patients? And, don't say it is for HIPAA. This is my hill to die on. Fight me!
