We Don't Talk About Quality: Making Quality a Daily Conversation
Activity Description : Many organizations strive for a culture of quality, but few know how to translate that vision into daily conversations. How do leaders create an environment where staff proactively identify risks, engage in continuous improvement, and consistently prioritize patient safety? This session will share practical strategies used by high-performing organizations to embed quality into everyday operations. Through scenario-based learning, participants will leave with actionable tools to strengthen quality culture within their own organizations.
Handouts/Tools:
Activity Description : Many organizations strive for a culture of quality, but few know how to translate that vision into daily conversations. How do leaders create an environment where staff proactively identify risks, engage in continuous improvement, and consistently prioritize patient safety? This session will share practical strategies used by high-performing organizations to embed quality into everyday operations. Through scenario-based learning, participants will leave with actionable tools to strengthen quality culture within their own organizations.
Handouts/Tools:
Learning Objectives
Explain how leadership behaviors and communication patterns influence quality culture in compounding operations.
Evaluate real-world workflow scenarios to proactively recognize quality risks and opportunities for improvement.
Implement practical strategies to empower technicians, pharmacists, and leaders to proactively identify and address quality risks.
Speaker(s)
Annie Lambert PharmD, BCSCP, DPLA
Compliance Program Manager
Wolters Kluwer Health
Devonne Moore Pharm.D.
Senior Director of Operations
KabaFusion
Nicholas Heard CPhT, CSPT
Sterile Compounding Implementation Manager
Vital Care
