Education Track Sessions

Integrating Technology and Artificial Intelligence (AI) into Patient Engagement and Operational Processes for Home Infusion Therapy

This presentation explores how a New England-based infusion provider is leveraging technology and AI platforms to enhance patient engagement, address labor shortages, reduce service delivery costs, and gather valuable patient feedback on services, safety, and supply needs.
This presentation explores how a New England-based infusion provider is leveraging technology and AI platforms to enhance patient engagement, address labor shortages, reduce service delivery costs, and gather valuable patient feedback on services, safety, and supply needs.

Learning Objectives

  • Identify common challenges in healthcare delivery that can be addressed through technology solutions.
  • Describe examples of integrating technology and AI into patient engagement and operational processes.
  • Assess the impact of AI and technology adoption on patient engagement and process changes.
  • Evaluate the outcomes of implementing a virtual care assistant in enhancing patient engagement.
  • Discuss key lessons learned and explore future opportunities for technology integration.
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