Activity Description : Revenue cycle doesn’t begin when a claim is submitted—it begins the moment a referral is received. This presentation will explore how referral management, insurance verification, prior authorizations, clinical documentation, and communication directly impact days to first dose, denials, accounts receivable, and overall financial performance. Attendees will leave with actionable strategies to strengthen intake processes, improve patient outcomes, and prevent revenue leakage before billing ever begins.
Handouts/Tools: Checklists, patient staff education tools, PowerPoint
Describe how the intake process influences revenue cycle performance, including its impact on reimbursement, denials, days to first dose, and patient outcomes.
Identify the most common intake workflow gaps that contribute to delays, claim denials, and revenue leakage, and discuss strategies to mitigate these risks.
Demonstrate best practices for designing standardized intake workflows that improve referral quality, operational efficiency, and financial performance across the home infusion continuum.
