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Education Track Sessions

  • Leadership
  • Sales and Marketing
  • Tuesday  |  
  • 4/1/2025  |  
  • 3:00 PM – 
  • 3:30 PM
  •   |  Room: National Harbor 4-5

Incorporating Patient Experience into Home Infusion

A home infusion pharmacy guide to utilizing patient experience as a pivot point for all decisions in patient care. Learn how a patient experience focus can enhance therapeutic adherence, patient satisfaction and thereby potentially improve patient outcomes. A detailed breakdown of how a home infusion provider can incorporate the patient experience criteria as their core focus.
A home infusion pharmacy guide to utilizing patient experience as a pivot point for all decisions in patient care. Learn how a patient experience focus can enhance therapeutic adherence, patient satisfaction and thereby potentially improve patient outcomes. A detailed breakdown of how a home infusion provider can incorporate the patient experience criteria as their core focus.

Learning Objectives

  • Define and measure patient experience in a home infusion practice setting.
  • Reference scientific research findings that show how clinical programs emphasizing patient experience can enhance patient adherence and satisfaction.
  • Use tools to begin building a patient experience focus in their home infusion practice.

    • Speaker(s)

    Speaker
    Buffy Nelson CPhT, MSRA
    Sr Director of Trade
    Heritage Biologics Specialty Pharmacy
    Speaker
    Shannon Schulz RD, LD, CPXP
    Director of Patient Experience
    Heritage Biologics Specialty Pharmacy

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