From Paperwork to Precision: AI Transforms Infusion Workflow
Infusion centers are under increasing pressure as demand for complex therapies continues to rise, while staffing shortages and fragmented administrative systems slow access to care and strain already thin margins. Manual intake, benefits verification, and prior authorization workflows remain major bottlenecks—often delaying time-to-therapy by days and limiting an organization’s ability to scale.
In this session, we’ll explore how infusion teams are using AI and automation to relieve administrative burden while preserving clinical oversight. Through real-world examples, attendees will see how human-in-the-loop AI can accelerate referrals, prior authorizations, and documentation workflows, while delivering the data visibility leaders need to improve throughput, optimize capacity, and prepare their organizations for the next phase of AI adoption in infusion pharmacy.
Infusion centers are under increasing pressure as demand for complex therapies continues to rise, while staffing shortages and fragmented administrative systems slow access to care and strain already thin margins. Manual intake, benefits verification, and prior authorization workflows remain major bottlenecks—often delaying time-to-therapy by days and limiting an organization’s ability to scale.
In this session, we’ll explore how infusion teams are using AI and automation to relieve administrative burden while preserving clinical oversight. Through real-world examples, attendees will see how human-in-the-loop AI can accelerate referrals, prior authorizations, and documentation workflows, while delivering the data visibility leaders need to improve throughput, optimize capacity, and prepare their organizations for the next phase of AI adoption in infusion pharmacy.
Learning Objectives
Identify the primary administrative challenges impacting time-to-therapy, staffing efficiency, and margins in infusion operations
Explain how AI and automation are being applied today to streamline intake, benefits verification, and prior authorization workflows
Understand best practices for implementing AI solutions that balance automation with clinical and regulatory oversight
Evaluate how real-time dashboards and analytics can improve operational confidence, throughput, and capacity planning
Apply practical strategies to responsibly adopt and scale AI within infusion pharmacy operations
Speaker(s)
Chelsea Rosenbloom
Joy Liu
Founder and Chief Executive Officer
Plenful