Every Piece Matters: Solving the HPEN Claims Puzzle

Education Track Sessions

Revenue Cycle

Every Piece Matters: Solving the HPEN Claims Puzzle

In this interactive, puzzle-themed session, participants will discover how seamless communication and strong interprofessional collaboration are the missing pieces behind a successful, sustainable HPEN claim, from referral to payment…and even through an audit. Get ready to dive into real-world challenges, tackle common breakdowns, and troubleshoot workflow gaps that can bring progress to a halt. Working in teams, attendees will complete a hands-on, interactive puzzle that brings the process to life – connecting the pieces, solving complex cases, and racing toward smarter, faster, more effective solutions.

In this interactive, puzzle-themed session, participants will discover how seamless communication and strong interprofessional collaboration are the missing pieces behind a successful, sustainable HPEN claim, from referral to payment...and even through an audit. Get ready to dive into real-world challenges, tackle common breakdowns, and troubleshoot workflow gaps that can bring progress to a halt. Working in teams, attendees will complete a hands-on, interactive puzzle that brings the process to life - connecting the pieces, solving complex cases, and racing toward smarter, faster, more effective solutions.

Learning Objectives

Identify the critical importance of seamless communication.

Address challenges from referral > documentation > billing > payment > audit.

Demonstrate how strong, blended workflows support audit readiness.

Emphasize the need for cohesive collaboration throughout the HPEN claim lifecycle.

Prepare participants to navigate real-world scenarios.

Speaker(s)

Jacquelyn Oberman MS, RD, LDN, CNSC Clinical Program Manager, Nutrition
Optum

Marie Groves MS, RD, CNSC, LD Nutrition Support Enterprise Consultant
Salt & Lyte Nutrition Solutions

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Jacquelyn Oberman MS, RD, LDN, CNSC
Clinical Program Manager, Nutrition
Optum

Marie Groves MS, RD, CNSC, LD
Nutrition Support Enterprise Consultant
Salt & Lyte Nutrition Solutions

Education Track Sessions