The intake process is often overlooked as a key factor influencing the success or failure of your collection results. While training an efficient billing and collection team is essential, if the intake team does not meticulously verify all the necessary details for a home infusion patient, it can negatively affect your net revenue, cash flow, and overall success.  Additionally, this oversight can lead to significant extra hours spent by staff trying to secure payment for claims that weren’t properly vetted from the beginning. This session will cover crucial steps in the intake process that are frequently skipped or rushed for the sake of expediency and staffing budgets. Yet, in the long run, rushing the intake process and garnering only the bare minimum will likely lead to a greater financial loss. While responding promptly to a referral source is important, ensuring that you are adequately compensated for all services rendered is even more important!