NHIA Roundtables (4 - 25 Minute Rotations)

30. From Referral to Reimbursement: The Life Cycle of a Claim

During this roundtable session, participants will gain insight into better alignment with Sales and Revenue Cycle Operations. You will learn the crucial components that will facilitate a timely referral-to-therapy conversion rate in patient referral management, while securing a strong reimbursement pathway. The discussion will provide information to build stronger internal operational relationships for better outcomes, referral partnerships and referral retention.
During this roundtable session, participants will gain insight into better alignment with Sales and Revenue Cycle Operations. You will learn the crucial components that will facilitate a timely referral-to-therapy conversion rate in patient referral management, while securing a strong reimbursement pathway. The discussion will provide information to build stronger internal operational relationships for better outcomes, referral partnerships and referral retention.

Learning Objectives

  • Identify the crucial components required on a referral to initiate effective patient referral management, and what role can Sales facilitate in capturing the components.
  • Comprehending the necessary steps to initiate patient care and the impact it can have on the patient experience, impact to a secure pathway to reimbursement and the importance of referral relation – timely communication back to the referral source.
  • Understanding the life cycle of the claim to better aid in reimbursement for your organization.
  • Speaker(s)

    Melissa Martinez 


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