NHIA Roundtables (4 - 25 Minute Rotations)

25. Referral Outreach that Works: Practical Tools to Clarify Your Value and Grow Your Infusion Business

In a competitive infusion market, growth depends on how clearly you define your value and how consistently you execute referral outreach. This session delivers practical, ready-to-use tools that help infusion providers translate strategy into action. Attendees will have the opportunity and be provided templates to conduct a focused SWOT analysis of their infusion suite, build a compelling value proposition, and identify the speaking points that matter most to referring practitioners. The session also includes cheat sheets and walks through how to tailor messaging for physicians, office staff, and discharge planners, and how to adapt an elevator pitch in real time for different audiences and settings. Participants will leave with practical templates for professional follow-up communications and a simple system for capturing call and visit data that strengthens outreach, supports relationship nurturing, and drives sustainable referral growth. Designed for marketers, business development professionals, and clinical leaders supporting growth initiatives, this session provides a clear framework and tools you can implement immediately.
In a competitive infusion market, growth depends on how clearly you define your value and how consistently you execute referral outreach. This session delivers practical, ready-to-use tools that help infusion providers translate strategy into action. Attendees will have the opportunity and be provided templates to conduct a focused SWOT analysis of their infusion suite, build a compelling value proposition, and identify the speaking points that matter most to referring practitioners. The session also includes cheat sheets and walks through how to tailor messaging for physicians, office staff, and discharge planners, and how to adapt an elevator pitch in real time for different audiences and settings. Participants will leave with practical templates for professional follow-up communications and a simple system for capturing call and visit data that strengthens outreach, supports relationship nurturing, and drives sustainable referral growth. Designed for marketers, business development professionals, and clinical leaders supporting growth initiatives, this session provides a clear framework and tools you can implement immediately.

Learning Objectives

  • Conduct a focused SWOT analysis of your infusion suite and translate those insights into a clear, compelling value proposition that resonates with referring practitioners.
  • Tailor referral messaging for physicians, office staff, and discharge planners and adapt your elevator pitch in real time for different audiences and settings.
  • Build consistent post-visit follow-up communications and implement an effective system to capture call and visit data that strengthens referral outreach and long-term relationship nurturing.
  • Speaker(s)

    Amanda Brummitt FACHE Healthcare Strategist
    Brummitt Group

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    Speaker

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