This interactive roundtable explores practical, evidence-based approaches to de-escalating tense or emotionally charged situations between home infusion nurses and patients. Participants will engage in open dialogue about real-world challenges, share best practices, and learn communication techniques that foster trust, safety, and collaboration in the home care setting. Ideal for clinicians, educators, and care coordinators, this session aims to enhance confidence and competence in managing conflict while preserving therapeutic relationships.
Demonstrate three rapid de‑escalation techniques—Name & Normalize, Offering Two Good Choices, and Setting Safe Boundaries—through scenario‑based practice.
